Frequently Asked Question

What is Microsoft Teams Phone?

Microsoft Teams Phone refers to the capability to make and receive calls in Microsoft Teams. As you know, Teams users can call other Teams users. With Teams Phone, you can do this the same way you do now, but you can also make and receive calls to and from landlines and mobile phones too.

Will this change how Teams works?

Adding Teams Phone does not change how Teams works. It just adds capabilities. The main thing you’ll see is a more intuitive interface with all your contacts more easily accessible, and the ability to use a dial pad to call an external phone number.

Why hasn’t the dial pad appeared?

First confirm that you have an active license for Teams Phone. If you do not have a license, the dial pad will not appear. If you do have a Teams Phone license, and the dial pad is missing on your desktop or mobile device, try restarting your device.

Can I make emergency calls in Microsoft Teams?

Yes, you can make emergency calls in Microsoft Teams. Each calling plan user is automatically enabled for emergency calling and required to have a registered address associated with their assigned telephone number. Depending on your geography, and which capabilities you have enabled, Teams can accommodate emergency addresses to assist appropriate dispatch authorities in locating the emergency caller as quickly as possible.

Why would I want to use Teams Phone on my mobile device?

It may seem counter-intuitive to use Teams Phone on a mobile device, but it can make you more productive. Calls that come into Teams Phone can be answered within Teams on your desktop, or Teams on your mobile phone. You can switch between the two. It also makes it easier to manage your address books, contacts, and call history—while staying in the flow of working in Teams. Finally, it’s also a great way to keep your work and private life separate.

Why do I have a new phone number in Teams Phone?

Every Teams Phone account is automatically given a phone number. That way, your external contacts with landline or mobile numbers can call you back, but those calls stay within Teams.