Frequently Asked Question

How do I use my new desk phone?
Last Updated 6 months ago

image

No.

Item

Description

1

Power LED Indicator

Indicates call statuses: • When receiving an incoming call, it fast flashes.

• When receiving a voice message, it slowly flashes.

2

Touch screen

Tap to select items and navigate menus.

3

Headset key

Not used.

4

Mute key

Toggles the microphone on or off. The led indicator glows red when the mute feature is activated.

5

Speakerphone key

Toggles the speakerphone (hands-free) mode or not. The led indicator glows green when the speakerphone is activated.

6

Volume key

Adjust the volume of the handset, headset, speaker, ringer, or media.

7

Message key

Accesses your voice messages.

8

Speaker

Provides audio output during hands-free.

9

Keypad keys

Enable you to enter numbers, letters, and special characters.

Making Calls

Calling Contacts
  1. From the Calls screen, Tap image
  2. Enter the contact information to search for the desired contact
  3. Tap imagebeside the contact to place an voice call.
Dialling a Number
  1. Pick up the handset or press the Speakerphone key or Tap imageon the Calls screen.
  2. Enter the number
  3. Tap image

Transferring Calls

Performing a Blind Transfer

You can transfer calls to other contacts immediately without consulting with them first.

  1. During a call, tap [...] > Transfer > Transfer now.
    The call is placed on hold.
  2. Select the desired contact or search for a contact.
    The call is then connected to the number which you are transferring to.
  3. Tap imagekey to end the call early, or when the other party picks up it will end automatically.
Performing a Consultative Transfer

You can transfer calls to other contacts after consulting with them first.

  1. During a call, tap [...] > Transfer > Consult first.
  2. After the party answers the call, tap imagebeside the contact.
    It prompts you whether to transfer the call or not.
  3. Select the desired contact or search for a contact.
  4. Tap OK to complete the transfer.
    After the transferred party answers the call, the call is transferred successfully.

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