Frequently Asked Question

Introduction:

This knowledgebase addresses the issue with File Explorer crashing/very slow performance when you are not connected to the RBGE network.

Resolution:

You will need to update the computer policies on your RBGE computer.

Pre-requisite: The RBGE computer will need to be on site.

1. Log into your computer and ensure that you are connected to the RBGE network either via the Botanic Staff Wifi or using a network cable.
   
   (If you are having issues connecting to the staff Wifi, please refer to the knowledgebase article: Unable to connect to Botanic Staff Wifi)
   
2. Restart your computer via Start > Power Icon > Restart
   
   
3. Please be patient as it may take a few minutes for the computer to restart and update your computer polices.
   
4. Log into the computer when you see the log in screen.
   
5. (Optional) You can test if the policies have been updated correctly by disconnecting the computer from the internet by un-plugging the network cable and/or switching off your Wifi.
   
   Any mapped under This PC will show as disconnected and file explorer will not crash or have slow performance.