Frequently Asked Question

Pre-requisite: A landline number will need to be assigned to you to receive incoming and make outgoing calls to phone numbers.

If you would like to request a phone number, please submit a ticket to the Service Desk with a use case.

Basic Functions:

Make a call

1. Select Calls on the left side of Teams.
   
   
2. Type a name or an external number to call someone.
   
   
3. When you're ready, select Call.
   
   

Transfer a call

1. When you're in a call, on the call controls, Click on Transfer and then select Transfer.
   (If Transfer is nor shown, click on More actions > Transfer)
   
   
2. Type in the name of the person (or number) you'd like to transfer the call to, and choose them.
   
   
3. Select Transfer to finish it.
   

Play a voicemail

1. Select Voicemail and click on the name or number of the voicemail you want to listen to: 
   
   
2. Choose a voicemail to listen to and select Play.
   
   
3. Read a voicemail transcript in the Details pane (if one's available.)