Frequently Asked Question

What is the current status of ICT services?

Last Updated about a month ago

Service update:

RBGE Network Service 14/07/25 13:50 [Status: Resolved]

Issue:

The internet and internal network for the Edinburgh Site was unavailable.

Cause:

An electrical fault which means core infrastructure had no power.

Current update:

Following investigation, the incident was caused by a power surge to our server room.

All major services are now back online and were restored within 1 hour of notification.

If you still have an issue with any core services, please submit a ticket via Service Desk.

Finance:

Confirmed working finance systems:

SunSystems
Fido Explorer
FindDocs orders/documents and issuing invoices
Advanced Inquiry (if you are unable to log in due to a password error message, please contact finance@rbge.org.uk to have your password reset)
PTX

Please note that if you use Advanced Inquiry, you will need to have your Advanced Inquiry software updated on your computer.

If you require a software update, please submit a ticket with the service desk and we will schedule a time.

If you have an issue with any other ICT service, please submit a ticket via Service Desk.