Frequently Asked Question

Service update:

RBGE VPN Service 12/02/25 11:08

Issue:

The RBGE VPN Service provided via the 'Fortinet VPN Client' software has been performing slowly and/or intermittently for some users.

Cause:

Our network supplier is investigating issues with the VPN Service and has implemented temporary restrictions to ensure improved performance and reliability for the majority of our users.

Removal of Temporary Restrictions:

Restrictions temporarily disabling VPN Service for users currently operating from outside of the UK will now be lifted.
We will continue to monitor the performance of the VPN service.

If you discover that you are once again experiencing slow or intermittent performance of the VPN Service, please contact the Service Desk 

Finance

Confirmed working finance systems: 

• SunSystems
• Fido Explorer
• FindDocs orders/documents and issuing invoices
• Advanced Inquiry (if you are unable to log in due to a password error message, please contact finance@rbge.org.uk to have your password reset)

Still in progress finance systems:

• PTX 

We are working with suppliers and will endeavour to provide regular updates on any developments.

Please note that if you use Advanced Inquiry, you will need to have your Advanced Inquiry software updated on your computer.
If you require a software update, please submit a ticket with the service desk and we will schedule a time.

If you have an issue with any other ICT service, please submit a ticket via Service Desk.