Frequently Asked Question

Passwordless sign-in allows you to sign in to Microsoft 365, and any services that use MS 365 to authenticate, by using your mobile phone to confirm your identity instead of having to type in your password.  To use passwordless sign-in, you'll need to have the Microsoft Authenticator set as an authentication option for your account. If you haven't set this up, it can be done at https://aka.ms/mysecurityinfo. If you have one, it's recommended to use an RBGE issued device for this as the handset will need to be registered.

Firstly, open the authenticator and select your RBGE account.

Next, select the option to set up phone sign-in, and press continue when asked to register your device. Note that if not already done, you'll also need to set a screen lock.

You'll be prompted to authenticate, and after a short while your device will be ready. The next time you sign in to Microsoft 365, the default option will be to send a notification to your phone which you can allow to sign-in without a password.

What if I forget my phone or don't have access to sign-in using the handset?

You can still sign in using your password. If this is required, simply select the option to use a password instead. Note that you will still be prompted for MFA, so please ensure you have a backup option set.

If I'm not using a password, is my account less secure?

No, your account is still secured using MFA. The factors for sign in are:

something you know - for example a password or PIN
something you have - for example a phone, card or key
something you are - for example a fingerprint or iris scan

To be MFA compliant, at least one option from two separate factors should be used. Using passwordless authentication you have something you have (your phone), and as it's locked, you also have something you are (a fingerprint) or something you know (a PIN).